Business software implementation can be a routine activity, or it can be a chaotic mess. Organizations that change their business software, which is most of them, should put some effort into developing regular processes for this activity. Our focus here will be on the installation phase of software for workstations. It is just one of many parts of implementation, but it is where the rubber meets the road, and a frequent source of problems.
The first part of the installation process is, or
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